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Cycle Technician

Employer: Cycle Race

Location: London, Greater London

Salary Range: Highly Competitive

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Location: Thirsk, North Yorkshire

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Cycle Technician

This Job has been viewed 362 times

Employer
Cycle Race
Job reference
35608Emp
Location
London, Greater London
Salary range
Highly Competitive
Job added
18 July 25
Final date for applications
n/a

Job Description

Cycle Race is a fresh new E-Cargo & E-Bike business with a difference.  We are a passionate E-Cargo & E-Bike Retailer & Service Centre in London and are determined to make an impact on our local communities by delivering a personalized customer service that is second to none.  

We pride ourselves in sourcing and looking after the most innovative and technological advanced E-Cargos & E-Bikes out there.  Working at Cycle Race means getting hands on in all aspects of a fun, growing bike business.

We’re seeking an experienced, highly motivated, enthusiastic, smart, diligent Cycle Technician (part-time leading to full-time) who has a keen appetite to get fully involved in the business and become an integral part of the team.

Role Highlights:

  • Engage with customers in an empathetic way; to understand the issues they are facing with their bikes
  • Provide diagnostic guidance on what repairs, servicing may need to be carried out along with any supporting parts /accessories.
  • Carry out a range of repairs and servicing for e-cargos and e-bikes safely and to the highest standards using workshop equipment and tools and the latest software diagnostic applications.
  • Generate and print technical reports (where required) to support each service job and explain to customers the key highlights of any findings.
  • Ensure customers are kept abreast (via email or phone) of any delays or changes in the scope of repairs and get their approval for any additional work.
  • Working closely with the Branch Manager / Head Workshop to ensure workshop jobs are logged and completed in an agreed timeframe.
  • Always maintaining a safe working environment.
  • Carry out PDI of all bikes before they are handed over to customers.
  • Advise and update the Branch Manager / Head Workshop of current inventory levels 
  • At certain times, provide back-up sales & advisory support on the shop floor, engaging with customers in a professional, polite and supportive manner.

Skills/Experience Required

  • Should always deliver an outstanding customer experience
  • Minimum Cytech 2 qualified or equivalent (E-Bike qualification helpful)
  • Familiarity with technicalities of E-Cargo bikes
  • Have demonstratable technical skills to evidence Cytech 2 or equivalent qualifications
  • Technical diagnostic and problem-solving skills
  • Ability to prioritize and multi-task without jeopardising customer engagements or the Cycle Race teamwork schedule.
  • Reliable team player, not afraid to step in when things also get busy in the showroom.
  • Have excellent communication skills (verbal & written), ability to articulate confidently, technical product information to a range of customers in a considered manner
  • Full UK driving licence (preferable)
  • Familiar with Inventory systems e.g. Citrus Lime, Lightspeed (preferable)
  • Ability to follow detailed policies and procedures 
  • Have keen attention to detail across all aspects of bike repairs and product updates. 
  • Never afraid to smile, even when things may not go as planned !!

Benefits:

  • Highly competitive salary
  • Support for further technical certifications 
  • Staff discounts on Cycle Race products
  • Overtime to further supplement income
  • Uniform provided
  • When possible, attend cycle shows and other regional events

Salary: Competitive

How to apply: Send your CV and Covering Letter to admin@axzantegate.com

 

Apply now