At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.

Joining Balfe’s means you’ll be working with like-minded people and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.

What you'll be doing at Balfe’s

We're on the lookout for a Workshop Manager to join our Kingston store on a full-time basis. As part of the team, you'll be:

Our Workshop Managers are responsible for the high-quality servicing of bikes and reputation of our workshops. To be able to perform servicing at the highest level across all disciplines. Providing our customers with expert maintenance advice to ensure the best customer care and experience, whilst adhering to the customer’s specific needs.

Responsibilities & Duties:

• To understand and meet weekly labour targets.
• Oversee trial days within the workshop and be included in the interview process.
• Managing daily repair workload and delegating to team of mechanics/bike builders ensuring high quality of work.
• Constant review on tooling needs and condition of existing tools
• Training and development of Mechanic and Bike Builders to company expectations.
• Motivate and engage team on daily basis.
• Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency.
• Diagnosing/identifying problems for accurate service and repair.
• Be able to provide guidance on labour pricing structure to all colleague in store.
• Ability to form quotes for repair within a customer’s budget.
• The ability to carry out all types of servicing at the most professional level.
• To work in conjunction with Store Manager on the Rota to ensure the right coverage of workshop staff across the working week.
• Keep the workshop stocked with service items, cables, cleaning products and PPE.
• A high level of product knowledge, knowing supplier brands and use of B2B websites.
• Keep presentation of workshop to Balfe’s high standards and workshop team adhere to this.
• Knowledge of POS systems, to be able to contact customers to arrange bike collections, via email, SMS or phone.
• Work in a safe and efficient manner and adhere to all company policies and procedures relating to Health and Safety.
• Our Workshop Managers are required to follow company training plans which are provided in house and on behalf of our suppliers.
• Dealing with boxed bikes on a daily basis, unpacking, storing and adequately dealing with cardboard waste and recycling.
• To make all customers feel welcome and solve issues in a professional, friendly manner.

Knowledge & Skills

• Experience in sales within retail and ideally a keen cyclist
• Knowledge of bicycle industry preferred.
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focused.
• Time management
• Ability to Multitask
• Friendly, helpful, confident and engaging personality
• Basic administration skills

Balfe’s Perks

What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:

• Cycle to Work initiative
• Excellent staff discounts
• Performance bonuses
• 28 Days Annual Leave

Apply for "Workshop Manager" Job