Privacy & Cookies

Privacy & Cookies Policy

Last revised: 11th December 2015.

This policy (together with our terms of use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.thecyclingexperts.co.uk (our site) you accept and consent to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (Act), the data controller is C 2 Zero Ltd (we, us or our) of 2nd Floor, Hygeia House, 66 College Road, Harrow, Middlesex HA1 1BE.

Questions, comments and requests regarding this policy are welcomed and should be addressed to info@theexperts.co.uk.

Privacy

Information we may collect

  • Information you provide: This includes information you supply when you make a comment on a news article, participate in a survey or enter a competition, or correspond with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number and business details.
  • Information we collect about you: With regard to each of your visits to our site we may automatically collect the following information: technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full URL clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
  • Information we receive from other sources: We may receive information about you if you use any other website we operate or other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical services, analytics providers and search information providers) and may receive information about you from them.

How we use the information we gather

We use information held about you in the following ways:

Information you give to us: We will use this information:

  • to correspond with you;
  • to display details about your business, for example in a Retailer Promotional Listing on our site and/or other sites we operate that you opt to advertise on. These may include your business name and address, e-mail and web address, and the products and/or services you offer. You may edit or request removal of such information at any time;
  • to provide you with information about other goods and services we offer that are similar to those that you have already enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you by telephone and e-mail if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or follow the instructions to unsubscribe in the relevant communication;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you: We will use this information:

  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract between us or other terms on our site; or to protect us, our customers or others.

How we store and protect your data

All of the information we hold about you is stored securely on our secure servers. Information may be transferred to and processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

The Act gives you the right to ask us not to process your personal data for marketing purposes. You can exercise this right at the time of application. We will usually inform you (at the time of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@theexperts.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes to this privacy policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies.

What are cookies and how do they work?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer when you access our site. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our site.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Our site uses the following cookies for the specified purposes:

 

Name
Purpose Further information
cookies_accepted
To record if a user has accepted the use of cookies on this website.  Expires after 1 year.

No personal information is stored in this cookie.

PHP session cookie

PHPSESSID

 
To store a simple message when a form is submitted that can be displayed on a different page.

For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.

When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.

Expires when the browser is closed.

No personal information is stored in this cookie.


Google Analytics

__utma
__utmt
__utmb
__utmc
__utmz

 

To:

  • Distinguish unique users;
  • Throttle the request rate;
  • Remember the number and time of previous visits;
    Remember traffic source information;
  • Determine the start and end of a session;
  • Remember the value of visitor-level custom variables.

These help us measure and improve the performance of our site.

Google stores the information collected on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google.

These cookies expire between 10 minutes and 2 years after they are set.

For more information visit Google Analytics.


 

All cookies used on our site are 'first party' cookies, meaning they can only be read back from our site. We do not use 'third party' cookies which would permit other websites to read or access information set by our site.

Controlling or deleting cookies

Depending on which web browser you use it is possible to control how cookies are used or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies or delete cookies from your computer here.

Please remember that if you delete or restrict cookies you may not be able to experience the full benefit of some of the features and services our site has to offer. If you have any further questions about how we use cookies, please contact us.